AZ Motorsports

A shining example of why I will never again shop at Arizona Motorsports and, in fact, will actively encourage other people not to:

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To: azm@azmotorsports.com
From: carolyn boyce Date: Sunday, February 20, 2005
Subject: question about warehouse closeout

Hi there –

I noticed that you have a SV650 gel seat for sale on your website:
http://store.azmusa.com/99950-62160azm.html

Which model years does the seat fit?

Thanks!

-C.

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Subject: RE: question about warehouse closeout
From: “Ron Willoughby”
Date: Monday, February 21, 2005
To: “carolyn boyce”

1999-2002.

Thanks for shopping with us,

Ron Willoughby
Webmaster
www.azmotorsports.com

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To: “Ron Willoughby”
From: carolyn boyce Date: Monday, February 21, 2005
Subject: RE: question about warehouse closeout

Hello again –

Are the seats still available? I seem unable to add one to my shopping cart (I get an error saying “Note: requested quantity not available for some items at this time” when I click “update quantities”). Are they out of stock already, or am I having a browser problem (Safari 1.2.4 on Mac OS 10.3).

Thank you –

-C.

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Subject: RE: question about warehouse closeout
From: “Ron Willoughby”
Date: Tuesday, February 22, 2005
To: “carolyn boyce”

Yes.

Thanks for shopping with us,

Ron Willoughby
Webmaster
www.azmotorsports.com

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To: “Ron Willoughby”
From: carolyn boyce Date: Wednesday, February 23, 2005
Subject: RE: question about warehouse closeout

Hello Ron –

I assume your “Yes” meant that “yes, the seats are still available.” Funny, because after I ordered two of them on Monday Feb 21, I got a confirmation email….then another email later that day that said “oops, we need to confirm stock,” and then another email today that said “oops, just kidding, we don’t actually have any and we’ve cancelled your order.”

I’m only writing this because this is the third (third!) time that this has happened to me at AZ Motorsports — I’ve tried to order something, only to have my order cancelled the next day for not actually having what you’re advertising. You can well believe that there won’t be a fourth time.

Someone over there may want to go through your website from time to time and remove items that, you know, you don’t actually sell, so that you don’t continue to lose customers this way.

Carolyn Boyce

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