AZ Motorsports

A shining example of why I will never again shop at Arizona Motorsports and, in fact, will actively encourage other people not to:

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To: azm@azmotorsports.com
From: carolyn boyce Date: Sunday, February 20, 2005
Subject: question about warehouse closeout

Hi there –

I noticed that you have a SV650 gel seat for sale on your website:
http://store.azmusa.com/99950-62160azm.html

Which model years does the seat fit?

Thanks!

-C.

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Subject: RE: question about warehouse closeout
From: “Ron Willoughby”
Date: Monday, February 21, 2005
To: “carolyn boyce”

1999-2002.

Thanks for shopping with us,

Ron Willoughby
Webmaster
www.azmotorsports.com

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To: “Ron Willoughby”
From: carolyn boyce Date: Monday, February 21, 2005
Subject: RE: question about warehouse closeout

Hello again –

Are the seats still available? I seem unable to add one to my shopping cart (I get an error saying “Note: requested quantity not available for some items at this time” when I click “update quantities”). Are they out of stock already, or am I having a browser problem (Safari 1.2.4 on Mac OS 10.3).

Thank you –

-C.

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Subject: RE: question about warehouse closeout
From: “Ron Willoughby”
Date: Tuesday, February 22, 2005
To: “carolyn boyce”

Yes.

Thanks for shopping with us,

Ron Willoughby
Webmaster
www.azmotorsports.com

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To: “Ron Willoughby”
From: carolyn boyce Date: Wednesday, February 23, 2005
Subject: RE: question about warehouse closeout

Hello Ron –

I assume your “Yes” meant that “yes, the seats are still available.” Funny, because after I ordered two of them on Monday Feb 21, I got a confirmation email….then another email later that day that said “oops, we need to confirm stock,” and then another email today that said “oops, just kidding, we don’t actually have any and we’ve cancelled your order.”

I’m only writing this because this is the third (third!) time that this has happened to me at AZ Motorsports — I’ve tried to order something, only to have my order cancelled the next day for not actually having what you’re advertising. You can well believe that there won’t be a fourth time.

Someone over there may want to go through your website from time to time and remove items that, you know, you don’t actually sell, so that you don’t continue to lose customers this way.

Carolyn Boyce

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8 Responses to AZ Motorsports

  1. B says:

    Feh. Just be glad you didn’t buy an actual motorcycle from them! (ok, not the web store, one of their slime-n-mortar places, but still.)

  2. wookiee says:

    I’ve ordered something from them in the past (my tank bag maybe?) and had no problems.

  3. carolyn says:

    It’s strange, wookie, I’ve heard lots of good things about them — I guess that’s why I tried three separate times to order things. Each time they sent me the strange order confirmation emails [*] and eventually just outright cancelled the orders.
    [*] This time, I got the original confirmation email, a second one that had “NEED TO CONFIRM STCOK” (misspelling and all caps theirs) as the UPS tracking number, and then the third that had “no longer available” as the UPS tracking number.

  4. sharad says:

    I ordered some ’02 model preload adjusters to put on my ’99 SV forks. No problems in terms of delivery, but the threads on one of them were a little dinged up. A minute’s worth of filing fixed them up, but still…

  5. Doug K. says:

    AZ Motorsports is part of the Coulter business group which buinesswise was built around a Cadillac dealership. They branched out into bikes in the ’80s bringing automobile dealership business practices to their motorcycle stores. They seem to own about half the stores in Arizona now.
    I’ve done business with them twice on accessory orders, one happy experience and once not. I’ve done a little walk-in business in the parts departments but would never buy a bike from them or trust them (again) to service a bike.
    You local guys try a little experiment when you walk into one of their “Motorsports” stores (or most bike shops these days). When the doofus salesman starts talking to you ask him what kind of bike he rides. More often than not you’ll get the answer “I don’t have a bike right now but…”

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